The complainant, who uses a motorized scooter for mobility, alleged discrimination in services on the basis of disability after the owner of a laundromat demanded she move her scooter outside and subsequently told her to take her business elsewhere.
The Human Rights Tribunal of Ontario found that the respondent owner failed to accommodate the complainant's disability-related needs in a manner that respected her dignity when he insisted she place her scooter outside, despite her concerns about theft and cold weather.
The Tribunal also found that the subsequent request for her to take her business elsewhere flowed directly from this discriminatory conduct.
The corporate respondent and the owner were held jointly and severally liable and ordered to pay $2,500 in general damages, read the Commission's policy on the duty to accommodate, and post a Code card.
