The applicant was injured in a motor vehicle accident and sought various medical benefits under the Statutory Accident Benefits Schedule, which were denied by the respondent insurer.
The applicant applied to the Licence Appeal Tribunal to dispute the denials of treatment plans for acupuncture, physiotherapy, chiropractic treatment, chronic pain programs, a functional abilities evaluation, and disability certificates.
The Tribunal found that the applicant proved the reasonableness and necessity of the acupuncture, physiotherapy, chiropractic treatment, functional abilities evaluation, and the psychological components of the chronic pain programs.
The physical components of the chronic pain programs and the disability certificates were denied.
Furthermore, the Tribunal awarded the applicant a 25 percent special award under O. Reg. 664 for the insurer's unreasonable delay and withholding of specific benefits, noting the insurer failed to properly consider all available medical information, including its own assessors' reports.