The applicants filed a complaint with the Child and Family Services Review Board after the Children's Aid Society refused their application to adopt a child and closed their file.
The applicants alleged that the Society failed to provide them with understandable reasons for its decision.
The Board found that while the Society attempted to provide reasons, the written reasons were insufficient and failed to afford the applicants enough information to fully understand the decision.
The Board ordered the Society to provide written reasons in language understandable to the applicants within three months.