The applicant was injured in a motor vehicle accident and applied for statutory accident benefits.
The insurer paid the treatment provider directly, but the applicant's agent proceeded with an arbitration application.
The insurer sought costs against the agent personally under section 282(11.2) of the Insurance Act for causing expenses to be incurred without reasonable cause.
The arbitrator found that the agent ignored communications regarding the settlement and delayed withdrawing the application, constituting an abuse of process.
The agent was ordered to personally pay the insurer's fixed expenses of $1,566.
