The Applicant applied to the Child and Family Services Review Board to review the internal complaints process of the Toronto Children's Aid Society.
The Applicant had complained about past practices relating to the adoption of her child in 1970, and current practices regarding access to her records and staff conduct.
The Board found that the Society failed to follow the statutory complaints process, failed to hear the Applicant's concerns, and failed to provide reasons for its decisions, except regarding inaccuracies in her file.
The Board ordered the Society to reconvene the Internal Complaint Review Panel to properly address the Applicant's concerns and provide a detailed summary with meaningful reasons.