Police service provided adequate and effective policing by redirecting non-emergency noise complaint to by-law enforcement.
The complainant called 911 to report a noise complaint regarding disruptive neighbours.
The call-taker advised that a police response would be significantly delayed and recommended submitting a complaint online or contacting the municipal 311 service, as the matter fell under municipal by-law enforcement.
The complainant alleged that the Windsor Police Service failed to respond to the call for service.
The Inspector General of Policing reviewed the investigation findings and concluded that the police service complied with the Community Safety and Policing Act, 2019.
The enforcement of municipal by-laws is excluded from the statutory definition of adequate and effective policing, and the call-taker appropriately handled the non-emergency report.