The complainant, who has a disability resulting from a head injury that causes a limp and slurred speech, was refused service at an LCBO store because employees perceived him to be intoxicated.
The Board of Inquiry found that the refusal did not constitute direct discrimination, as the complainant failed to clarify his condition when given the opportunity.
However, the Board found that the LCBO's application of the Liquor Licence Act prohibition against serving intoxicated persons constituted constructive (adverse effect) discrimination against persons with disabilities whose symptoms mimic intoxication.
The LCBO failed to establish a defence under s. 11 of the Human Rights Code because it lacked adequate training programs to accommodate such persons.
The Board declined to award general damages due to the complainant's conduct but recommended the LCBO improve its training.