Insurer's failure to provide benefit election notice triggers 'shall-pay' provision for non-earner benefit.
The applicant sought a non-earner benefit (NEB) following a motor vehicle accident.
The respondent denied the NEB but failed to provide the applicant with a benefit election form or clear notice of her requirement to elect between an income replacement benefit and an NEB, triggering the 'shall-pay' provisions of the Schedule.
However, the applicant failed to comply with the respondent's subsequent requests for information under s. 33.
The Tribunal ordered the respondent to pay the NEB for the period between the submission of the disability certificate and the applicant's non-compliance with s. 33, with interest.
The claim for an award for unreasonable delay was dismissed.
OLATOntario Licence Appeal TribunalFeb 20, 2026