Crop insurance claim ordered re-adjusted using alternate rain station due to incomplete advice from insurer.
The appellants appealed a decision by Agricorp denying their 2005 forage crop insurance claim.
Agricorp had adjusted the claim based on rainfall data from the Percy rain station, which the appellants had selected after receiving a letter from Agricorp and calling its Call Centre.
The appellants argued they were not fully informed of their options and that Agricorp had re-adjusted other customers' claims who were similarly misinformed.
The Tribunal found that the Agricorp Call Centre representative gave incomplete advice by simply telling the appellants to select the station closest to their farm, failing to fully inform them of their options.
The Tribunal ordered Agricorp to adjust the claim using the Seymour rainfall station, which would result in a payout.
Glover v. Agricorp, 2006 ONAFRAAT 29
