The applicant, a bank teller who developed PTSD after an armed robbery at her workplace, requested a review of a single member's decision awarding her $5,000 for pain and suffering and denying her claim for loss of income.
The review panel found the original award unreasonable given the severe psychological impact of the crime, which prevented the applicant from working.
The panel increased the pain and suffering award to $12,000, awarded $10,600 for loss of income, and authorized $2,400 for future therapy, reaching the statutory maximum lump sum of $25,000.