The applicant was injured in a motor vehicle accident and received benefits from the insurer, which were later terminated.
The applicant applied for arbitration but failed to appear at the hearing, subsequently withdrawing her claim.
The insurer sought a dismissal of the applicant's claims, a determination of its own claims for repayment, and an assessment of costs.
The arbitrator held that the applicant's claims were not dismissed and the insurer's claims for repayment could not be determined independently of the applicant's claims.
However, the arbitrator awarded $1,000 to the insurer under section 282(11.2) of the Insurance Act, finding that the applicant's conduct amounted to an abuse of process.