The insurer appealed an arbitration decision ordering it to pay caregiver benefits, housekeeping expenses, vehicle modifications, supplementary medical expenses, case management services, and a special award under the Statutory Accident Benefits Schedule.
The Director's Delegate held that the 1995 amendments to the SABS-1994 applied to the 1994 accident, but upheld the arbitrator's finding that the insurer failed to reasonably schedule the insurer examinations.
The appeal was allowed in part to amend the vehicle modification order to allow the purchase of a single four-wheel drive automatic vehicle, and to rescind the award for case management services provided by a paralegal.
The remainder of the arbitration order, including the special award for unreasonable delay, was upheld.
