The applicant was injured in a motor vehicle accident and applied for statutory accident benefits.
In a pre-hearing dispute, the applicant requested that the insurer produce and pay for the clinical notes and records of doctors who performed medical examinations on the insurer's behalf.
The insurer agreed to produce the records but objected to paying for them.
The arbitrator ordered the insurer to pay for the production of the records, noting the consumer protection perspective of the Schedule, subject to the insurer's right to claim its expenses at the conclusion of the arbitration hearing.
