The applicant sought statutory accident benefits following a motor vehicle accident.
The insurer denied treatment plans, arguing the applicant's injuries fell within the Minor Injury Guideline (MIG).
The Tribunal found that the applicant suffered from accident-related psychological impairments, including PTSD and depression, which removed her from the MIG.
The Tribunal ordered the insurer to pay for the disputed physiotherapy services and a psychological assessment, finding them reasonable and necessary.
The applicant was also awarded interest on overdue payments.
However, the Tribunal dismissed the applicant's claims for a special award under s. 10 of Regulation 664 and for costs, finding the insurer's conduct did not meet the high threshold of bad faith or unreasonableness.