The applicant was injured in a rear-end motor vehicle accident and sought statutory accident benefits.
The respondent insurer denied several treatment plans, arguing the applicant's injuries fell within the Minor Injury Guideline (MIG) and its $3,500 funding limit.
The Tribunal found that the applicant suffered from chronic pain and a psychological injury, removing her from the MIG.
The Tribunal ordered the respondent to pay for several disputed treatment plans for chiropractic care, massage, and various assessments, finding them reasonable and necessary.
The applicant's claim for an award for unreasonable delay was dismissed, as the insurer's reliance on its own medical assessments did not constitute unreasonable behaviour.