The corporate defendant, a furniture store, and its two directors were charged with multiple offences under the Consumer Protection Act, 2002, following complaints from two consumers.
One consumer received incorrect and defective furniture and the store failed to replace it.
The other consumer paid for a bed on a lay-away plan but the store refused to deliver it, demanding further payments for a separate item, and failed to refund the money upon cancellation.
The court found the corporate defendant guilty of failing to provide a proper future performance agreement, engaging in unfair practices, and failing to provide a refund.
The directors were found guilty of failing to prevent the corporation from committing these offences.