The applicant filed a human rights application alleging discrimination on the basis of ethnic origin and disability by the respondent store during a product return.
The applicant claimed she was not accommodated for her disability, was questioned inappropriately due to her accent, and was subjected to a hostile environment when another customer yelled at her.
The Tribunal dismissed the application, finding that the store accommodated her disability by allowing her to sit, the return process was standard and completed quickly, and the employees did not subject her to adverse treatment or encourage the other customer's behavior.
