The applicant sought statutory accident benefits following a motor vehicle accident.
The respondent insurer denied treatment plans for physiotherapy, a chronic pain assessment, and a neurological assessment.
The respondent also raised a preliminary issue that the applicant was barred from proceeding with the chronic pain assessment claim due to non-attendance at an insurer's examination.
The Tribunal found the insurer's request for the examination was not reasonably necessary due to its timing, over a year after the denial.
On the substantive issues, the Tribunal found the insurer's denial notices were deficient under s. 38(8) of the Schedule, making the physiotherapy and chronic pain assessments payable.
The Tribunal also found the neurological assessment was reasonable and necessary based on the medical evidence.
All disputed benefits were awarded with interest.