The insured claimed catastrophic impairment benefits following a motor vehicle accident, relying on a positive Designated Assessment Centre (CAT DAC) finding.
The insurer denied the benefits and sought to challenge the CAT DAC finding in the dispute resolution process.
The arbitrator ruled that the insurer was precluded from doing so, finding that the Court of Appeal's comments in Fernandes regarding remedies at the Commission were obiter.
On appeal, the Director's Delegate rescinded the arbitrator's order, holding that Fernandes is binding and establishes that insurers may challenge a CAT DAC finding within the dispute resolution system.