The applicant, who has a mobility disability, alleged discrimination after the respondents refused to allow him to bring his Segway on specialized transit vehicles.
The Tribunal found that while the policy prohibiting Segways was prima facie discriminatory, it was justified under s. 11 of the Human Rights Code.
The respondents met their procedural and substantive duty to accommodate, demonstrating that the Segway could not be safely secured during loading or transport due to its lack of brakes and tie-down points, and that accommodating it would cause undue hardship.
