The applicant's representative brought a motion to be removed from the record due to a breakdown in the solicitor-client relationship, having lost contact with the applicant.
The insurer opposed the motion without terms, seeking its costs of $4,900 to be paid personally by the representative firm and requesting the arbitration be deemed withdrawn.
The arbitrator granted the representative's motion to withdraw, finding a fundamental breakdown in communication.
The arbitrator declined to order costs against the representative personally, finding the representative had authority to commence the proceeding to preserve the applicant's rights and was acting in the usual course of the practice of law under s. 282(11.3) of the Insurance Act.
The arbitrator also declined to deem the arbitration withdrawn, as the applicant did not have proper notice of that request.