The appellant applied for death benefits following the death of her common-law spouse.
The insurer paid a spousal benefit but failed to provide the required informational material explaining available benefits.
The appellant later applied for and received a dependant's benefit, but the insurer only paid interest from the date of the second application.
On appeal, the Director's Delegate held that the insurer breached its statutory obligation to provide information under s. 59(2) of the Statutory Accident Benefits Schedule, which prejudiced the appellant.
The appeal was allowed, and the insurer was ordered to pay interest on the dependant's benefit from 30 days after the initial application.
