The applicant sought a determination of catastrophic impairment following a motor vehicle accident.
After the applicant relocated to British Columbia, the respondent insurer scheduled insurer's examinations in Toronto and offered to pay for flights and accommodations, but refused to inquire with other vendors about conducting the assessments in British Columbia.
The respondent subsequently denied the claim due to the applicant's non-attendance.
The Tribunal held that the respondent failed to make reasonable efforts to schedule the examinations at a convenient location as required by section 44(9)(2)(i) of the Schedule, because it only asked one vendor.
Consequently, the applicant was not barred from proceeding with his application.