The appellant tenant appealed and sought judicial review of a Landlord and Tenant Board (LTB) decision terminating her tenancy for the landlords' family use.
She argued that her paralegal provided ineffective assistance by conceding the landlords' good faith without her instructions.
The Divisional Court majority dismissed the appeal, holding that the appellant failed to raise the ineffective assistance issue before the LTB in a timely manner.
The majority further held that in civil proceedings, the remedy for ineffective assistance of counsel is a claim against the representative, not the reversal of a valid administrative decision, and declined to extend the criminal law doctrine to this context.
A dissenting judge would have allowed the appeal and ordered a new hearing.