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Insurer is not required to disclose reserve information in statutory accident benefits claims.
The insurer appealed an arbitrator's order requiring it to disclose information regarding its setting of reserve amounts in respect of the insured's claim for statutory accident benefits.
The Director's Delegate allowed the appeal, finding that reserve information is generally irrelevant to an insurer's conduct in assessing a claim and is protected by a zone of privacy.
The arbitrator's order was rescinded, and the insurer was not required to disclose its reserves.
