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Special award denied as insurer's insistence on in-person assessments during pandemic was reasonable; interest awarded.
The applicant sought a special award under s. 10 of Regulation 664 and interest on an approved treatment plan following a motor vehicle accident.
The applicant argued the insurer unreasonably delayed benefits by insisting on in-person assessments during the COVID-19 pandemic and keeping her in the Minor Injury Guideline.
The Tribunal found the insurer's conduct was reasonable and proportionate, noting the applicant worked in a medical lab during the pandemic and the insurer offered alternate arrangements.
The claim for a s. 10 award was dismissed.
However, the Tribunal ordered the insurer to pay interest on the approved psychological assessment from the date it became overdue.
