Six caregivers employed by the Kingston Psychiatric Hospital requested access to their personal information held by the Psychiatric Patient Advocate Office (PPAO).
The Ministry of Health denied access, claiming the records were not in its custody or control.
On appeal, the Commissioner found that the PPAO is an internal program of the Ministry, meaning the records are under the Ministry's custody and control.
However, the Commissioner upheld the denial of access under section 49(b) of the Freedom of Information and Protection of Privacy Act, finding that the records contained highly sensitive personal information of psychiatric patients supplied in confidence, and disclosure would constitute an unjustified invasion of their personal privacy.