The applicant, a black Canadian, alleged that a Toronto Transit Commission (TTC) bus operator discriminated against her on the basis of race and colour during three incidents involving the use of a transit transfer.
The applicant claimed she was unfairly singled out and questioned about her route, and that the operator later retaliated when the applicant took her picture for alleged racial profiling.
The Tribunal found that the applicant established a prima facie case of discrimination, but the respondent provided a rational, non-discriminatory explanation.
The operator was justified in questioning the applicant's destination because the applicant was not taking the most direct route as required by TTC transfer rules.
The Application was dismissed.