Arbitrator awards non-earner benefits and deems attendant care expenses incurred due to insurer's unreasonable withholding.
The Applicant was catastrophically injured in a motor vehicle accident, sustaining a traumatic brain injury and chronic pain.
He applied for statutory accident benefits, including non-earner, attendant care, and housekeeping benefits, which the Insurer denied or underpaid.
The Arbitrator found that the Applicant suffered a complete inability to lead a normal life and awarded non-earner benefits.
The Arbitrator also deemed past attendant care and housekeeping expenses to have been incurred under s. 3(8) of the Schedule, finding that the Insurer unreasonably withheld benefits by failing to advise the impecunious and functionally illiterate Applicant that it would pay for professional services.
However, the Arbitrator declined to order a special award, finding the Insurer's conduct was not sufficiently egregious.
OFSCDRSOntario Financial Services Commission - Dispute Resolution ServicesJan 22, 2018