Insured bears burden to prove collateral benefits exhausted; insurer ordered to pay outstanding treatment costs.
The applicant was injured in a motor vehicle accident and sought payment for chiropractic and rehabilitation treatments from his automobile insurer.
The insurer disputed the necessity and cost of the treatments, and argued that the applicant's extended health insurer was the primary payer.
The arbitrator held that the legal burden of proof lies with the insured to demonstrate what collateral benefits were reasonably available and what balance remains owing by the automobile insurer.
The arbitrator found the treatments were reasonable and necessary, adjusted the allowable costs, and ordered the insurer to pay the outstanding balance of $993.
A special award of $250 was also granted against the insurer for unreasonably delaying payment.
OFSCDRSOntario Financial Services Commission - Dispute Resolution ServicesMay 10, 2002