The applicant, who has multiple sclerosis, alleged that the respondent fitness club failed to accommodate her disability-related needs and engaged in reprisal.
The applicant requested accommodation regarding lighting in Zumba classes, keeping accessible areas clear, and the placement of a grab bar.
The Tribunal found that the applicant failed to participate in the accommodation process regarding the lighting, and that the respondent made reasonable efforts to keep the accessible areas clear.
However, the Tribunal found that the respondent failed to accommodate the applicant by deliberately refusing to move the grab bar to a suitable location.
The reprisal allegations were dismissed.
The respondent was ordered to move the grab bar, ensure its managing partner completes human rights training, post Code cards, and pay $3,000 for injury to dignity, feelings, and self-respect.