Claim for a special award dismissed as the insurer did not act unreasonably in relying on its assessors' reports.
The applicant sought a special award under s. 282(10) of the Insurance Act, alleging that the insurer unreasonably denied two occupational therapy treatment plans.
In a previous hearing, an arbitrator found the treatment plans were reasonable and necessary but denied the special award.
On appeal, the special award issue was returned for redetermination.
The arbitrator found that the insurer did not act unreasonably in relying on its own assessors' reports to deny the benefits.
The insurer's reliance on the reports of its occupational therapist and psychologist was not immoderate or inflexible, especially given gaps in the applicant's medical evidence and questions regarding causation.
The claim for a special award was dismissed.
OFSCDRSOntario Financial Services Commission - Dispute Resolution ServicesOct 3, 2016