The Applicant filed a complaint under section 120 of the Child, Youth and Family Services Act, alleging that the Respondent Children's Aid Society failed to hear her concerns regarding alleged abuse of her child by the father and failed to provide reasons for closing its investigation file.
Following a hearing on the merits, the Child and Family Services Review Board found that the Respondent had heard the Applicant's concerns on several issues, but failed to adequately review video evidence provided by the Applicant, failed to respond to her written concerns regarding the investigation, and failed to provide meaningful reasons for its decision to close the file.
The Board ordered the Respondent to provide written reasons addressing the Applicant's questions and explaining its verification process and application of the Eligibility Spectrum.