The applicant, a Quebec resident injured in an Ontario motor vehicle accident, sought a medical benefit for assistive devices from the respondent insurer.
The respondent denied the claim, arguing the applicant was required to first seek benefits from the SAAQ under Quebec's Automobile Accident Insurance Act, as Ontario statutory accident benefits are excess insurance.
The Tribunal agreed the applicant was obliged to apply to the SAAQ and the respondent was generally entitled to deduct available collateral benefits.
However, the Tribunal found the respondent was estopped from doing so for this specific claim because it had adjusted the file for nearly two years and approved the devices in full without ever advising the applicant of her obligation to apply to the SAAQ.
The Tribunal ordered payment of the benefit with interest and granted a 50% award under section 10 of Regulation 664 due to the respondent's unreasonable delay and change in position.