The Applicant was injured in a rear-end motor vehicle accident and received weekly income replacement benefits.
The Insurer terminated these benefits based on a report from a chiropractor acting as a designated assessment centre, who admitted the Applicant's temporomandibular joint injury was beyond his expertise but nonetheless concluded she was not physically disabled.
The Applicant sought arbitration for ongoing benefits and a special award.
The Arbitrator found that the Applicant remained disabled until December 4, 1995, after which her ongoing issues were caused by her failure to follow medical advice to stop working late nights as a karaoke hostess.
The Arbitrator awarded income replacement benefits for the period of disability and granted a $2,000 special award under section 282(10) of the Insurance Act, finding the Insurer acted unreasonably in terminating benefits based on an assessor who lacked the expertise to evaluate the specific impairment.