P. Bouwman

The worker, a call centre agent, appealed a decision denying initial entitlement for a repetitive strain injury to her right wrist.

The worker testified that her workstation was not ergonomically set up, she worked in cramped conditions, and she performed significant overtime following the introduction of a new call system.

The Appeals Resolution Officer found the worker's testimony credible and concluded that her diagnosis of right wrist tendonitis was compatible with the accident history.

The appeal was allowed, granting entitlement for right wrist tendonitis and two weeks of loss of earnings benefits.