The worker appealed a Case Manager's decision that found them partially impaired, identified Customer and Information Service Representative as a suitable occupation (SO), and awarded partial loss of earnings (LOE) benefits.
The Appeals Resolution Officer found that while the worker was partially impaired and the SO was physically safe, the worker lacked the transferrable skills and cognitive abilities for the role.
Given the worker's age, lack of skills, and complex non-compensable medical issues, the worker was deemed competitively unemployable.
The appeal was allowed, and the worker was granted full LOE benefits from June 3, 2020, until they turned 65 on January 24, 2022.