The grievor, a casual Customer Service Representative at the LCBO, was issued a 10-day suspension following a physical altercation with a customer.
The customer became violent after being asked for ID, leading to a physical struggle with other employees.
The grievor's involvement was limited to holding the customer's hat and subsequently following the customer out of the store to clear broken glass, which violated the Employer's Stop Theft Policy.
The Arbitrator found that while the grievor breached the policy by exiting the store, her physical involvement in the altercation was minimal compared to her co-workers.
The grievance was allowed in part, and the 10-day suspension was reduced to a one-day suspension.