The complainants, three individuals of Chinese origin, alleged that the respondent discriminated against them on the basis of race by denying them access to his "pick-your-own" vegetable farm.
The respondent claimed he excluded them due to the size of their group and their failure to follow instructions.
The Board of Inquiry found that the respondent's decision was influenced by the complainants' race, constituting a denial of services customarily available to the public contrary to section 2(1) of the Ontario Human Rights Code.
The Board awarded each complainant $200 in compensation for injured feelings and ordered the respondent to provide letters of apology and an undertaking to comply with the Code.