The applicant sought income replacement benefits following a motor vehicle accident, which the respondent insurer denied.
The applicant filed her application with the Tribunal shortly after the two-year limitation period expired, arguing that the denial notice was defective and that courier delays caused the late filing.
The adjudicator found that the insurer's denial was clear and unequivocal, triggering the limitation period, and rejected the applicant's arguments regarding courier delays.
However, the adjudicator exercised discretion under section 7 of the Licence Appeal Tribunal Act to extend the limitation period, finding that the applicant had a bona fide intention to appeal, the delay was insignificant, there was no prejudice to the insurer, and the claim had potential merit.
The applicant was permitted to proceed with her claim.