The Registrar proposed to revoke the Appellant funeral home's registration under the Funeral, Burial and Cremation Services Act, 2002 due to financial difficulties, unpaid suppliers, and failure to maintain and produce required books and records.
The Appellant, under new ownership, struggled with regulatory compliance and was placed on cash-on-delivery terms by suppliers, affecting its ability to fulfill pre-paid funeral contracts.
The Licence Appeal Tribunal found that while the Appellant was in breach of its regulatory obligations, revocation was too extreme a penalty given the lack of intentional mishandling of trust funds and the new owner's inexperience.
The Tribunal ordered the Registrar not to carry out the proposal and instead imposed strict conditions on the Appellant's licence, including the requirement to maintain a licensed managing funeral director and provide a repayment plan for outstanding debts.