The applicant was injured in a motor vehicle accident and claimed post-104 week income replacement benefits.
The insurer suspended benefits after the applicant failed to attend scheduled insurer examinations, and later formally refused benefits after the examinations were completed.
The insurer argued the arbitration application was time-barred under section 281.1 of the Insurance Act, relying on the initial suspension as the trigger for the limitation period.
The arbitrator held that the initial suspension was a temporary procedural stoppage, not a clear and unequivocal refusal, and lacked required information about the dispute resolution process.
Therefore, the limitation period was not triggered until the later formal refusal, making the applicant's mediation and arbitration applications timely.