Society ordered to provide written reasons to grandfather regarding its handling of his service complaints.
The applicant, a grandfather, filed a complaint against the respondent Society alleging that it failed to hear his service concerns regarding a worker's alleged bias and failed to provide reasons for its decisions.
The Society challenged the Board's jurisdiction, arguing the applicant was merely a referral source.
The Board found it had jurisdiction because the applicant was receiving a child welfare service as a caregiver in the home where the children resided.
On the merits, the Board found that the Society met some of its obligations but failed to provide meaningful reasons for several decisions affecting the applicant's interests.
The Board ordered the Society to provide detailed written reasons addressing specific questions about its handling of the applicant's complaints.
OCFSRBChild and Family Services Review BoardFeb 27, 2014