CHILD AND FAMILY SERVICES REVIEW BOARD
BETWEEN:
DM
Applicant
-and-
Nog-da-win-da-min Family and Community Services
Respondent
DECISION
Adjudicator: Tracy Foster
Date: April 13, 2026
Citation: 2026 CFSRB 55
Indexed as: DM v Nog-da-win-da-min Family and Community Services
(CYFSA s.120)
Introduction
1This is an Application filed under section 120 of the Child, Youth and Family Services Act, 2017, S.O. 2017, c.14, Sched.1, (the “Act”).
2The Applicant is the aunt of the two children (“the Children”) listed in the Application. The Applicant submits that she and her husband have been the Children’s primary caregivers since 2022 and 2024. The Applicant complains about how the Respondent has managed her file and permanency planning.
3This decision explains why the Application is not eligible for review by the CFSRB.
analysis
4In paragraph 6 of the Application, where an Applicant identifies why they have applied to the CFSRB, the Applicant checked off only the following box:
- The Society did not follow its complaint review process or timelines.
5This selection refers to the Society’s Formal Internal Review Complaints Review Panel (ICRP). This selection contrasts with complaints regarding not being heard or provided with reasons for decisions that affect a complainant’s interest outside of the ICRP process.
The CFSRB can only review the way a children’s aid society has dealt with an ICRP complaint only when the complaint is on the required form
6Section 56 of Ontario Regulation 156/18 General Matters Under the Authority of the Minister (the “Regulation”) states:
A complaint to a society under subsection 119(1) of the Act must be made in the form entitled “Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)” and dated 2020/11, available on a website of the Government of Ontario.
7Subsection 119(2) of the Act requires that a complaint to a children’s aid society be made in the format set out in the Regulation. This includes filing a specific “Formal Complaint to a Society’s Internal Complaints Review Panel (ICRP)” form. Subsections 120(4)2, and 120(4)3 of the Act permit the CFSRB to review the way a children’s aid society has dealt with a section 119 (ICRP) complaint only when the complaint is on the required form.
8The Applicant did not file or provide information to support that she made a formal ICRP complaint to the Respondent on the form required by the Regulation, as referred to in paragraph [7] above.
9As such, the CFSRB lacks the jurisdiction to review whether the Respondent followed its complaint process.
ORDER
10The Application is dismissed.
confidentiality order
11Pursuant to Rules 9.3 and 9.4 of the CFSRB’s Rules of Procedure, parties and their representatives must not use, share, discuss or disclose any CFSRB documents or decisions, or any other documents or information provided or used in this Application, with anyone including through the media or online. The CFSRB prohibits the use of any of this information for any purpose outside of the CFSRB’s proceedings, except with an order of the Court or the CFSRB, as appropriate.
Tracy Foster
Tracy Foster
Member