The applicant was injured in a motor vehicle accident and sought statutory accident benefits for massage therapy and a physiotherapy program.
The insurer denied the claims based on Designated Assessment Centre reports.
The arbitrator found the applicant credible and accepted evidence from her treating physician and physiotherapist that the treatments were reasonable and necessary for pain management and physical rehabilitation.
The insurer was ordered to pay $910 for massage therapy and $1,095 for the physiotherapy program.
