The applicant was injured in a motor vehicle accident and sought statutory accident benefits for various expenses, most notably over $100,000 for an unconventional treatment called 'Vistasp therapy'.
The arbitrator found that Vistasp therapy did not qualify as a 'good or service of a medical nature' under section 14 of the Schedule, as it lacked any scientific or medical basis, and was alternatively experimental, unreasonable, and unnecessary.
Claims for conventional therapies, Tai Chi, and dog-walking were allowed.
A special award of $1,000 was granted against the insurer for unreasonably denying the non-Vistasp claims.