The complainant, a black cashier, alleged she was racially harassed and subsequently terminated because of her race.
The Board of Inquiry found that the store manager engaged in unconscious discriminatory behaviour, including mimicking accents and making racially insensitive jokes, which created a poisoned work environment.
However, the Board concluded that the complainant's termination was due to insubordination, not race.
The complaint regarding termination was dismissed, but the complaint of racial harassment was upheld.
The corporate respondent was ordered to pay $3,000 in general damages and institute a training program for its managers.
