The complainant, a single mother of three children, was denied a two-bedroom apartment by the respondent landlords.
The landlords' policy permitted a family of four consisting of two adults and two children to rent a two-bedroom unit, but required a family of four consisting of one adult and three children to rent a three-bedroom unit.
The Board of Inquiry found that this policy constituted discrimination on the basis of family status contrary to section 2(1) of the Ontario Human Rights Code.
The respondents were ordered to repay the complainant's deposit and to cease and desist from discriminating between two-parent and single-parent families in the granting of accommodation.