The Applicant father filed a complaint against the Catholic Children's Aid Society of Toronto under section 120 of the Child, Youth and Family Services Act, 2017.
He alleged that the Society failed to hear his concerns regarding worker bias, the welfare of his children, and allegations of physical discipline, and failed to provide reasons for verifying allegations of physical abuse against him.
The Child and Family Services Review Board found that while some of the Applicant's concerns were heard, the Society failed to adequately hear his allegations of bias and his requests to speak with a supervisor.
The Board also found that the Society failed to provide adequate written reasons for its verification decisions.
The Board ordered the Society to hold a meeting with the Applicant to hear his concerns and to provide detailed written reasons for its verification decisions.