The applicant, who has restricted mobility, alleged discrimination in services because the respondent laundromat did not have an accessible washroom.
The applicant initially alleged the respondent had a main floor washroom but refused him access, which was proven false.
At the hearing, the applicant argued the respondent was legally required to build an accessible washroom under the AODA or the Code.
The Tribunal dismissed the application, finding no legal obligation for the laundromat to provide a washroom for customers, and that the respondent had attempted to accommodate the applicant by directing him to a nearby accessible washroom.
An allegation of reprisal was also dismissed.